Ed & Leute LLC — Refund & Return Policy
We want you to be satisfied with your order. This policy applies to purchases made through edandleute.com. Contract and purchase-order sales to government and institutional customers may be governed by additional terms in the applicable contract or quote.
Returns. Most new, unused, and unopened items in original packaging may be returned within 30 days of delivery. To start a return, contact us at support@edandleute.com or 214-609-7551 with your order number to receive a Return Merchandise Authorization (RMA). Returns sent without an RMA may not be processed.
Non-returnable items. For health and safety reasons, opened sanitary paper products, janitorial chemicals, personal protective equipment, and clearance or special-order items are not eligible for return unless they arrive damaged or defective.
Damaged or defective orders. If your order arrives damaged, defective, or incorrect, contact us within 5 business days of delivery and we will arrange a replacement or refund at no cost to you.
Refunds. Approved refunds are issued to the original payment method (or applied against the applicable invoice or purchase order) within 5–10 business days after we receive and inspect the returned item. Original shipping charges are non-refundable except where the return is due to our error.
Restocking. Non-defective returns may be subject to a restocking fee of up to 15% to cover handling and repackaging.
Contact. Ed & Leute LLC, 1301 S. Bowen Rd, Ste 140-109, Arlington, TX 76013 · support@edandleute.com · 214-609-7551.