Refund policy

Return & Refund Policy

All returns are subject to a 25% restocking fee unless the product is defective, damaged during shipment, or incorrectly shipped.

Products that are defective will be authorized for return or replacement within ten (10) days of delivery and are not subject to a restocking fee. A valid reason and proof of the defect are required. When you contact us to obtain a Return Authorization (RA) number, we will provide — at no cost to you — either a return shipping label or a call tag.

After thirty (30) days, customers may be directed to contact the manufacturer directly for further assistance.

In the event you do not receive all of the products you have ordered, you must report this to Ed & Leute LLC within fifteen (15) days of receipt of your shipment. If you report the shortage as provided herein, Ed & Leute LLC will ship the balance of the product to you, and you will not be charged for the additional shipping and handling.

To request a return, report a shortage, or obtain an RA number, contact us at support@edandleute.com or 214-609-7551.